Æ»¹ûÒùÔº

Project Name
Maintenance of Acquired Skills in the English Language

Agency

CSSS and Partners
CSSS de la Vallée-de-l’Or

Target Personnel
Intake, Health, Social Services

Priority Objectives

Improvement objectives:

• Maintain the skills acquired through training;
• Encourage verbal expression in English.

Performance indicators:

• Faster response times;
• Greater satisfaction among English-speaking users;
• Less stress among workers.

Training Organization
Cégep de l’Abitibi-Témiscamingue (Val-d’Or campus)

Description of Planned Activities
Discussions moderated by volunteers from the English-speaking community. Those volunteers will be supervised by the Cégep de l’Abitibi-Témiscamingue. Activities will include practising spoken English, conversation about work-related matters to develop the participants’ spoken English, and activities equipping workers to serve English-speaking users.

Budget Allocation

$5,090