/it/taxonomy/term/831/all en /it/channels/event/itm-331-itsm-knowledge-management-339520 <p><strong>NOTE: </strong>These sessions are available ONLY to IT Services Units.</p> Mon, 09 May 2022 16:00:28 +0000 kristin.mueller-heaslip@mcgill.ca 45013 at /it /it/channels/event/itm-320-request-fulfillment-340088 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Wed, 29 Jun 2022 14:43:36 +0000 uma.viswanathan@mcgill.ca 45075 at /it /it/channels/event/itm-331-itsm-knowledge-management-333712 <p><strong>NOTE: </strong>These sessions are available ONLY to IT Services Units.</p> Tue, 27 Jun 2023 14:00:00 +0000 amanda.morris@mcgill.ca 44685 at /it /it/channels/event/itm-319-incident-management-340083 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Wed, 29 Jun 2022 14:36:30 +0000 uma.viswanathan@mcgill.ca 45070 at /it /it/channels/event/itm-320-request-fulfillment-340090 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Wed, 29 Jun 2022 14:44:41 +0000 uma.viswanathan@mcgill.ca 45077 at /it /it/channels/event/itm-340-itsm-problem-management-340207 <p><strong>NOTE: </strong>These sessions are available ONLY to IT Services Units.</p> Tue, 27 Jun 2023 14:15:00 +0000 kristin.mueller-heaslip@mcgill.ca 45084 at /it /it/channels/event/itm-328-dashboards-and-reports-servicenow-348045 <hr /> <p class="note"><strong>NOTE:</strong> This course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Tue, 27 Jun 2023 14:00:00 +0000 sara.distefano@mcgill.ca 45400 at /it /it/channels/event/itm-320-request-fulfillment-340091 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Wed, 29 Jun 2022 14:47:45 +0000 uma.viswanathan@mcgill.ca 45078 at /it /it/channels/event/itm-319-incident-management-340082 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Wed, 29 Jun 2022 14:35:58 +0000 uma.viswanathan@mcgill.ca 45069 at /it /it/channels/event/itm-331-itsm-knowledge-management-340206 <p><strong>NOTE: </strong>These sessions are available ONLY to IT Services Units.</p> Thu, 07 Jul 2022 13:45:16 +0000 kristin.mueller-heaslip@mcgill.ca 45083 at /it /it/channels/event/itm-328-dashboards-and-reports-servicenow-333710 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Mon, 27 Sep 2021 20:20:27 +0000 amanda.morris@mcgill.ca 44684 at /it /it/channels/event/itm-331-itsm-knowledge-management-338758 <p><strong>NOTE: </strong>These sessions are available ONLY to IT Services Units.</p> Mon, 28 Mar 2022 15:55:29 +0000 kristin.mueller-heaslip@mcgill.ca 44987 at /it /it/channels/event/itm-320-request-fulfillment-340092 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Wed, 29 Jun 2022 14:48:22 +0000 uma.viswanathan@mcgill.ca 45079 at /it /it/channels/event/itm-319-incident-management-340074 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Tue, 28 Jun 2022 20:43:10 +0000 uma.viswanathan@mcgill.ca 45067 at /it /it/channels/event/itm-312-itsm-change-management-343270 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Thu, 03 Nov 2022 14:42:42 +0000 kristin.mueller-heaslip@mcgill.ca 45220 at /it