/it/taxonomy/term/681/all en /it/channels/event/itm-315-major-incident-management-333938 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Tue, 27 Jun 2023 16:47:19 +0000 amanda.morris@mcgill.ca 44700 at /it /it/channels/event/itm-328-dashboards-and-reports-servicenow-348045 <hr /> <p class="note"><strong>NOTE:</strong> This course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Tue, 27 Jun 2023 14:00:00 +0000 sara.distefano@mcgill.ca 45400 at /it /it/channels/event/itm-328-dashboards-and-reports-servicenow-333710 <hr /> <p class="note"><strong>NOTE:</strong> Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.</p> Mon, 27 Sep 2021 20:20:27 +0000 amanda.morris@mcgill.ca 44684 at /it /it/article/new-it-support-emails-whats-changing-new-ticketing-system <p>In mid-July, 2018, IT Services will begin implementing a new system to manage IT support tickets. Although this implementation mainly affects internal processing of support tickets, it will introduce changes to the automated notification emails you receive when you submit IT support tickets. Find out more about the IT Service Management project in the <a href="https://reporter.mcgill.ca/mcgill-it-services-implements-servicenow-for-support-tickets/">Æ»¹ûÒùÔº Reporter</a>.</p> Wed, 20 Jun 2018 17:45:01 +0000 Gabrielle Krim 42712 at /it