/it/taxonomy/term/250/all en /it/channels/news/mycourses-grade-export-function-unavailable-353819 <p>In myCourses, instructors are currently unable to export grades to Minerva from myCourses.  This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.</p> <p>As a temporary workaround, instructors need to manually enter grades in Minerva.  Please see the following articles for relevant instructions:</p> Wed, 20 Dec 2023 19:57:37 +0000 james.c.martin@mcgill.ca 45765 at /it /it/channels/news/some-users-may-experience-multiple-issues-microsoft-teams-355053 <p><strong>Update: January 29th, 9:15:</strong> The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.</p> <p><strong>Update: January 26th, 16:08:</strong> No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.</p> Fri, 26 Jan 2024 19:27:27 +0000 stephane.boivin@mcgill.ca 45872 at /it /it/channels/news/update-successful-banner-inb-and-minerva-are-now-and-running-355381 <p><b>UPDATE SUCCESSFUL:</b></p> <p>We would like to thank you for your patience during the recent Banner downtime.</p> <p>The scheduled upgrade has been successfully completed and all related systems are now up and running!</p> <hr /> <p><b>ORIGINAL MESSAGE posted on March 12, 2023:</b></p> <p><i>La version française suit.</i></p> <p>IT Services is preparing for a required upgrade to Banner. Upgrading our systems on a regular basis is a fundamental activity that Æ»¹ûÒùÔº does to ensure we get the most functionality and security out of our tools and systems. </p> Tue, 13 Feb 2024 16:09:16 +0000 james.c.martin@mcgill.ca 45883 at /it /it/channels/news/it-support-email-be-decommissioned-355457 <p>Please be advised that the IT Support email (<span class="spamspan"><span class="u">itsupport</span> [at] <span class="d">mcgill.ca</span></span>) will be decommissioned later this year.</p> <p>We recommend instead that you visit the IT Support site at <a href="https://mcgill.service-now.com/itportal">mcgill.ca/itsupport</a> for all your IT needs.</p> <p><b>Need IT help? Visit the IT Support site for quick and easy solutions </b>(login required):</p> Thu, 15 Feb 2024 20:49:16 +0000 paul.espinosa@mcgill.ca 45884 at /it /it/channels/news/update-issue-affecting-student-enrolment-updates-mycourses-353970 <p>UPDATE: Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.</p> Fri, 05 Jan 2024 17:04:31 +0000 uma.viswanathan@mcgill.ca 45796 at /it /it/channels/news/resolved-banner-remote-desktop-error-355378 <p><strong>Resolved (Tuesday, February 13th, 4:10PM):</strong> Issue has been resolved. All environments are now functional.</p> <p>Some<strong> </strong>users may be experiencing issues accessing or seeing delays in connecting to the Banner INB. We are working on fixing the issue.</p> Tue, 13 Feb 2024 15:23:03 +0000 james.c.martin@mcgill.ca 45882 at /it