/desautels/taxonomy/term/3650/all en /desautels/channels/news/prof-han-awarded-frqsc-new-academics-grant-348198 <p>Congratulations to <a href="/desautels/elizabeth-han">Elizabeth Han</a>, Assistant Professor in Information Systems, who has been awarded the 2023-2024 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale)</p> <p><strong>“Justice et Moralité dans les interactions humain-IA: Reconceptualisation des perceptions en matière de justice et des émotions morales”<br /> (“Justice and Morality in Human-AI Interactions: Reconceptualizing Justice Perceptions and Moral Emotions”)</strong></p> Fri, 05 May 2023 16:30:54 +0000 angela.l.williams@mcgill.ca 88467 at /desautels /desautels/channels/news/delve-why-friendly-ai-chatbots-dont-always-deliver-five-star-customer-service-elizabeth-han-347780 <p>Logically everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—as well as other advanced artificial intelligence tools like <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.scientificamerican.com%2Farticle%2Fgoogle-engineer-claims-ai-chatbot-is-sentient-why-that-matters%2F&data=05%7C01%7Cangela.l.williams%40mcgill.ca%7Cd3b528e13d7545c51ed808db3c571a79%7Ccd31967152e74a68afa9fcf8f89f09ea%7C0%7C0%7C638170117019987527%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&am</body></html>"></a></p> Fri, 14 Apr 2023 15:16:28 +0000 angela.l.williams@mcgill.ca 88373 at /desautels /desautels/channels/news/prof-hans-research-paper-recognized-association-information-systems-ais-344761 <p>Congratulations to <a href="/desautels/elizabeth-han">Elizabeth Han</a>, Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of Technology) titled “Chatbot Empathy in Customer Service: When It Works and When It Backfires” has been selected 2022 Best Paper Runner-Up by the Association for Information Systems (AIS) - Special Interest Group on Human Computer Interaction (SIGHCI).</p> Fri, 06 Jan 2023 16:39:36 +0000 angela.l.williams@mcgill.ca 88029 at /desautels /desautels/channels/news/bots-feelings-should-ai-agents-express-positive-emotion-customer-service-344507 <p><strong>Authors:</strong> <a href="/desautels/elizabeth-han"><b>Elizabeth Han</b></a>, Dezhi Yin and Han Zhang</p> <p><strong>Publication:</strong> <i>Information Systems Research</i>, Forthcoming<br /> Published online Articles in Advance: December 2, 2022</p> <p><strong>Abstract:</strong></p> Wed, 21 Dec 2022 14:43:04 +0000 angela.l.williams@mcgill.ca 88013 at /desautels /desautels/elizabeth-han Fri, 26 Aug 2022 14:38:41 +0000 angela.l.williams@mcgill.ca 87544 at /desautels