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Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

Published: 21 December 2022

Authors: Elizabeth Han, Dezhi Yin and Han Zhang Publication: Information Systems Research, Forthcoming Published online Articles in Advance: December 2, 2022 Abstract:

Measuring sovereign bond market integration

Published: 12 September 2019

Authors: Ines Chaieb, Vihang Errunza, and Rajna Gibson Brandon...

Constrained optimization of objective functions determined from random forests

Published: 14 November 2022

Authors: Max Biggs, Rim Hariss and Georgia Perakis Publication: Production and Operations Management, Forthcoming First published online: September 2022 Abstract:

Retail power in distribution channels: A double-edged sword for upstream suppliers

Published: 26 September 2022

Authors:聽Yuhong He, Saibal Ray and Shuya Yin Publication:聽Production and Operations Management Volume 31, Issue 6, June 2022, Pages 2681 鈥 2694 Abstract:

Twitter use during the Gulf oil spill

Published: 18 January 2018

Social media has become a part of everyday life. We enjoy the contact Twitter, Facebook, Instagram, etc., provide with friends and family, and, indeed, the world....

Competition and coopetition for two-sided platforms

Published: 17 March 2022

Authors: Maxime C. Cohen and Renyu Zhang Publication: Production and Operations Management, Forthcoming Abstract:

Prof. Lisa Cohen co-edits special virtual issue of Administrative Science Quarterly

Published: 16 March 2021

Congratulations to Lisa Cohen,聽Associate Professor of Organizational Behavior, for co-editing聽the special virtual issue of Administrative Science Quarterly in聽honor of Women鈥檚 History Month!

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