/channels/taxonomy/term/24475/all en /channels/channels/news/resolved-technical-issue-report-broken-link-form-discovery-353569 <p><em>Update: This issue has been resolved. Thank you for your understanding.</em></p> <hr /> <p>We are currently experiencing an issue with the "Report a broken link" reports that appear alongside links in the catalogue (also known as "Discovery" or "Sofia"). When you "Report a broken link" please make sure to<strong> check the box beside "Send me the correct link to the resource if it's available"</strong> in order to have your contact info forwarded to library staff. Otherwise, contact information will not be received and staff will be unable to reply to you.</p> Wed, 13 Dec 2023 20:30:03 +0000 webfull 195681 at /channels /channels/channels/news/resolved-access-issue-proquest-central-links-not-working-sofia-catalogue-346527 <p><em>Updated March 4</em></p> <p>The technical issue we were experiencing with ProQuest Central links has been resolved. Thank you for your patience.</p> <p>----</p> <p>We are currently experiencing an issue when accessing ProQuest Central links within Discovery (Sofia catalogue). The links are resolving to an error message that reads:</p> <p>“The link you clicked triggered a search in ProQuest that did not find the item you were expecting. Required link information may be missing or incorrect. Ask your librarian or administrator for help.”</p> Fri, 03 Mar 2023 16:35:46 +0000 webfull 187737 at /channels /channels/channels/news/resolved-technical-issue-degruyter-access-down-unspecified-server-error-message-346411 <p><em>Updated February 28</em></p> <p>The technical issue we were experiencing with DeGruyter has been resolved. Thank you for your patience.</p> <hr /><p>The Library is experiencing a technical issue with DeGruyter where access to all links is being blocked, and instead we are seeing an “Unspecified server error” message.</p> <p>We are currently working with DeGruyter to restore access and apologize for any inconvenience.</p> Mon, 27 Feb 2023 23:10:12 +0000 webfull 187616 at /channels /channels/channels/news/temporary-change-how-report-broken-link-or-access-issue-sofia-catalogue-343282 <p><em><strong>Updated December 13, 2022. </strong>Please note, the technical issue that had been affecting our reception of your notifications from the “Report a Broken Link” function has been resolved. Thank you for your patience.</em></p> <hr /><p>Due to a technical issue affecting our reception of your notifications from the “Report a Broken Link” function, we are temporarily hiding the link from the catalogue interface.</p> Thu, 03 Nov 2022 18:15:46 +0000 webfull 184156 at /channels /channels/channels/news/resolved-technical-issue-report-broken-link-feature-340587 <p><em>Updated August 3. This issue was resolved. Thank you for your understanding.</em></p> <hr /><p>The “Report a broken link” feature is having technical issues and we are in the process of troubleshooting.</p> <p>In the meantime, if you’d like to report a broken link in the Library catalogue, please email <span><span>collections.library</span> [at] <span>mcgill.ca</span></span>.</p> <p>Thank you for your patience and understanding. We will keep you updated.</p> Fri, 29 Jul 2022 20:37:52 +0000 webfull 181093 at /channels /channels/channels/news/resolved-technical-issue-sofia-catalogue-report-broken-link-button-338804 <p><em><strong>UPDATE: March 31 at 4:05pm. This issue has been resolved. Thank you for your patience.</strong></em></p> <p>The Library has been made aware of an issue affecting emails sent from the “Report a Broken Link” button in the Library catalogue (Sofia).</p> <p>We are working with the hosting company to locate the cause of the issue. In the meantime, if you need to report an issue, please contact us via <strong><a href="//www.mcgill.ca/library/contact/askus/report-problem">this form</a></strong>.</p> Wed, 30 Mar 2022 20:30:01 +0000 webfull 179274 at /channels /channels/channels/news/resolved-technical-issue-course-reserves-site-showing-errors-336058 <p><strong>Updated January 10, 2022 at 10:03am: This issue has been resolved. Thanks for your patience.</strong></p> <hr /><p>The Library’s <a href="https://mcgill.on.worldcat.org/courseReserves/landing">Course Reserves site</a> is currently experiencing an issue where links to individual books are leading to an error page.</p> <p>We're working with the vendor to investigate and will keep you updated.</p> <p>We thank you for your patience and understanding.</p> Thu, 06 Jan 2022 21:50:49 +0000 webfull 176062 at /channels /channels/channels/news/resolved-technical-issue-affecting-access-e-books-335418 <p><strong><em>Updated December 8 at 9:10am</em></strong></p> <p>This issue has been resolved. Thank you for your patience.</p> <hr /><p>A current technical issue is affecting access to ƻ����Ժ's e-books.</p> <p>Taylor & Francis webpages are either saying that “you don’t seem to have access” or that “your institution has not purchased this content”.</p> <p>We have alerted the publisher & apologize for any inconvenience. We will keep you updated. Thank you.</p> Tue, 07 Dec 2021 21:52:41 +0000 webfull 175401 at /channels /channels/channels/news/resolved-access-issue-ezproxy-showing-access-denied-page-335270 <p><strong>Updated December 2 at 4:22pm. </strong></p> <p><em>This technical issue has been resolved. Thank you for your understanding.</em></p> <hr /><p>The Library is currently experiencing an issue affecting authenticated access to online resources via EZproxy. Please use VPN as an alternate method of authentication while the issue is being investigated.</p> <p>Please check this news item for more updates on the situation. </p> <p>We apologize for any inconvenience and thank you for your patience.</p> Thu, 02 Dec 2021 19:26:38 +0000 webfull 175247 at /channels /channels/channels/news/updated-access-issue-wiley-and-overdrive-e-books-335097 <p><i>Updated December 3, 9:25am</i></p> <p>The week of November 22, the Library was experiencing two issues impacting user experience for Wiley and OverDrive e-book titles in which only a small portion of the Library's Wiley e-book titles were underrepresented in the Sofia catalogue and OverDrive holdings were overrepresented.</p> <p><em>The original issue for Wiley has been fixed but the OverDrive issue, outlined below, is still outstanding.</em></p> <p>Thank you for your patience as this technical issue is resolved.</p> Tue, 23 Nov 2021 16:40:39 +0000 webfull 175040 at /channels /channels/channels/news/update-automatic-renewal-issue-portion-items-due-january-11-327602 <p>Update (January 14, 2021):</p> <p>During the COVID-19 pandemic, the Library extended all loans due during the campus shutdown to January 11, 2021. On this date, most loans for accounts in good standing we rolled into the new loans policy (automatic renewal every 30 days). Some loans did not automatically renew for accounts in good standing and the Library is working to address this issue. </p> <p>Items checked out to patrons with accounts that were not in good standing did not renew; these items are now overdue.</p> Tue, 12 Jan 2021 16:22:40 +0000 webfull 166796 at /channels /channels/channels/news/resolved-technical-issue-worldcat-discovery-and-circulation-functionalities-are-currently-down-327150 <p>Resolved as of 12:20pm Thursday, December 17, 2020. </p> <p>--</p> <p>Technical issue: WorldCat Discovery and circulation functionalities are currently down. This affects access to the catalogue and accessing your personal Library account. OCLC is looking into this issue and we will communicate updates as they become available.</p> <p>Thanks for your understanding.</p> Thu, 17 Dec 2020 17:04:01 +0000 webfull 166297 at /channels